Request deletion of your Horecaflix account and data
Delete your account
How to request deletion of your Horecaflix account and associated data, what we delete, and which data we are legally required to keep.
Submitting a deletion request
If you use the Horecaflix app or the Horecaflix platform, you can request deletion of your account and the associated personal data at any time.
How to submit a request
Send an email to info@horecaflix.com with the subject "Account deletion request". Include in your message:
- your name;
- the email address you registered with at Horecaflix;
- the name of your hospitality business or venue (if applicable).
We only use this information to locate your account and verify your identity, so that we delete the correct account.
What happens next
We confirm receipt of your request within a few business days and process the deletion within 30 days in principle. If your account is part of a business environment managed by an administrator at your organisation, we will get in touch to coordinate the deletion with that administrator.
What we delete and retain
When we delete your account, we delete or anonymise the personal data linked to that account, such as your name, email address, profile details and user settings.
Data we are required to retain
Some data is kept even after your account is deleted, solely for as long as it is legally required or necessary for a legitimate interest, such as:
- invoicing and accounting records, which we must retain under statutory tax retention obligations (generally 7 years);
- data needed to comply with a legal obligation or to handle a dispute.
This data is not kept longer than necessary and is deleted afterwards.
More about your privacy
Want to know what data we process and what rights you have? Read our privacy policy. You can always ask questions at info@horecaflix.com.
Last updated: 26 September 2026.